Insurance Disputes

Individuals, businesses and charities routinely insure themselves against all manner of risks. We understand that if you need to make a claim against your insurance policy and your insurer refuses to pay out, it can be very distressing. In extreme examples it can be financially ruinous for the individuals or businesses concerned.

Insurers may refuse to pay your claim or may seek to cancel an insurance policy for a variety of reasons. Common causes of insurance disputes include:

  1. Insurers claiming that you gave them false information or misrepresented relevant facts to them at the time you applied for the insurance policy;
  2. Insurers relying on an exclusion clause to say that the loss you have suffered is not covered by your insurance policy;
  3. Insurers cancelling your insurance policy on the grounds that you provided them with false information when making a claim under the policy;
  4. Insurers “reserving their rights” when responding to your claim meaning that while they may pay out under the claim, they may later seek to claim back their outlay from you; and
  5. Insurers delaying in dealing with your insurance claim causing you prejudice or loss.

Depending on the nature of your dispute, it may be possible to resolve your dispute through negotiation, a complaint to the Financial Ombudsman Service or court proceedings.

Our dispute resolution team have extensive experience of advising insurers and insured parties in connection with their rights under contracts of insurance and have written articles for leading insurance publications and the Financial Times.

Having acted for insurers in these disputes in the past, our solicitors are perfectly placed to advise you about how your insurer is likely to approach your dispute and how you might best resolve it.

We offer tailored advice to suit your objectives. Our team represent clients in Devon, Bristol, the South West and throughout the UK.


Ian Spencer
Solicitor, Director

Direct Tel: +44 (0)1548 855990


James Field
Associate, Solicitor Advocate

Direct Tel: +44 (0)1548 854926


Courtney Chance
Senior Paralegal

Direct Tel: +44 (0)1548 858618


Annabel Pike

Direct Tel: +44 (0)1548 858610



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